Peer Mentoring? Conflict resolution in the office...

Peer coaching is “a confidential process through which two or more professional colleagues work together to review current practices; expand, refine, and build new skills; share ideas; teach one another; conduct classroom research; solve problems in the workplace”

from Slater, C.L. and Simmons, D.L., “The design and implementation of a Peer Coaching program.” American Secondary Education, v.29, n.3 [Spring 2001], 67-76.

UMass Amherst Libraries put theory into action. Kudos to Lori Mestre.